Terms & Conditions
Your picking up instructions will be emailed to you with your receipt. You must print or make a note of these as they will contain a telephone number for the day of travel. National Travel solutions will not refund you if you have forgotten to take this with you.
You are responsible for checking the details of the booking in the sales receipt we email you confirming your booking. National Travel solutions will not be held responsible if the information is incorrect. If it is incorrect please inform us as soon as possible and we will email you an amended sales receipt.
National Travel solutions does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. National Travel solutions will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of no less than 2 hours prior to flight departure, however National Travel solutions accept no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
Please ensure you give us your arrival times and day in to the UK and not your departing information.
If you have a serious delay on your return journey please inform us as soon as possible although we will do our utmost to find out if you have incurred any delays.
National Travel solutions use their own transport wherever possible but do use third party companies where appropriate.
Reservations made for service on the following dates will be subject to an additional surcharge on published prices: 24,25,26,27,31st December & 1st 2nd January, other days may also be affected. These prices will be posted on our web site at the time a quotation is requested, this information is also available when booking through our call center.
Prices are calculated manually with the distance, time of travel and amount of passengers traveling taken into consideration.
We do not charge for the 1st hour's waiting time after the plane has landed. However if the passenger if stuck in immigration or has lost luggage we would have to charge waiting at £15/hr pro rata.
Any Bridge Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
National Travel solutions will accept any cancellation made as long as there is at least 48 hours notice however there will be a £10 or 10% (whichever is higher) administration / transaction charge. The cancellation must be made via an email to which you will receive confirmation by us.
If you do not receive an email from National Travel solutions confirming the cancellation we have not received it. In this case please call our out of hours number which is 07912074303
Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys.
No refund is made for cancellation of a booking on the day of travel or afterwards.
All other circumstances where a refund may be possible should be addressed directly with National Travel solutions customer services.